STORE POLICY
SHIPPING
We aim to ship within 4 - 10 days.
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Delivery costs are priced on parcel size. Larger items are couriered at a flat rate of £65. Courier services are a one-man delivery service assuming that the customer is able to assist the driver with unloading and carrying into the ground floor. Once delivery is booked in we will be in touch to make the customer aware of their estimated delivery date and time.
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International delivery can be arranged on request. If you are ordering to outside the U.K. there may be import duties and taxes, which will have to be be paid by the buyer.
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Where possible we try to use recycled or reuse packaging materials.
RETURNS
We always attempt to describe any faults, but customers should expect some signs of age and use and are advised to request a detailed condition report ahead of purchase.
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Dessain Vintage cannot guarantee the future lifespan of previously used goods.
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Returns are accepted within 14 days for a full refund if returned in sold and saleable condition, excluding all associated delivery and install costs. The return costs are funded by the buyer. No refunds or exchanges accepted on made-to-order or commissions.
LIABILITY
Items are owned by Dessain Vintage until all money has been received and the goods have left the premises.
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Unless otherwise stated, all items have been checked by an electrician and PAT tested. All electrical items should be fitted by a qualified electrician.
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Upholstered items that do not meet current fire regulations must be appreciated as a work of art from a safe distance.